Assignment topics 6

Member of group :

-              Adelya Mayangsari (20217112)

-              Dysfirani Mufti (21217846)

-              Muhammad Fikri Shidqullah (24217014)

-              Nabilla Gadistha K (24217353)

-              Rezaldi Dwinanta Tama (26217567)

ASSIGNMENT 6

Customer : Good morning, sir

Employee : Good morning, please take your sit

Customer : Thank you

Employee: Okay, lets start with introducing yourself briefly!

Customer: Okay, my name is Fikri, I live in Jl.Raya Bogor.

Employee: Can i help you, sir ?

Customer: Yes, of course. I want to complain about the event and the facilities obtained. for the event as a whole is good, but several times I hear the mic sound that is not good. and sometimes the sound is not heard so much that I focus less on listening to the speaker material. And for facilities I feel it is not good if the certificate is given softcopy because participants must print first.

Employee: Fine, I will respond to your complaint. First, regarding the mic, several times we have checked and accidentally the condition of the mic is not good I apologize for the inconvenience, do you have any ideas?

Customer: I have an idea, so that when the mic sounds have problems and participants can still focus on listening to the material, namely by providing e-modules. With the e-module, participants can see the material and listen with focus even though the mic is having problems

Employee: good idea, I will convey your ideas to our team, so that the next event can be even better.

Employee: Okay, thank you for the advice for us, I really appreciate the criticism from the participants

Customer: You’re welcome