Dialogue between a clerk and a client
complaining about computer problem that was bought in a store
Store Clerk :
Good morning, how can I help you?
(simple modal)
Customer :
Hi, I’d like to make a complaint about a defective laptop I bought here last
month.
Store Clerk :
Do you have your store receipt with you?
Customer :
Yes, I do. Here you go.
Store Clerk :
There’s a one-year store warranty on this computer. We’ll be able to take a
look at it today at no charge to you. If we can’t find the problem. We will
exchange it for a new one. (simple
modal)
Customer :Thank
you. I’d appreciate that.
Store clerk :
What seems to be the problem?
Customer :
I think it’s overheating.It gets so hot whenever I use it. (complex modal)
Store Clerk :
That is strange for such a new computer. Perhaps there’s something wrong with
the cooling fan. Could I take a look? (simple modal)
Customer :
Sure, here it is.
Store clerk :
Everything looks ok on the outside.Could I ask a few questions? (simple modal)
Customer :
Yes, of course.
Store clerk :
How long to you use it for before it overheats?
Customer :
It usually feels very hot after one or two hours.
Store clerk :
When it overheats, do you notice any loss of function? Does Windows run slower?
Customer :
I have noticed that the touchpad becomes less sensitive to my touch, actually.
Store Clerk :
What do you usually do on the laptop?
Customer :
I use it to check my emails and write articles for my blog.
Store clerk :
That shouldn’t cause it to overheat. The internal fan should be able to handle
that. (simple modal)
Customer :
Can you tell me what’s wrong with it then?
Store clerk :
There could be something wrong with one of the components. Perhaps the battery,
or the hard drive. Let me have a look.
Customer :
Ok.
Store clerk : I’ve
just finished running hardware diagnostics on the laptop. Everything looks
fine. The good news is that the memory processor, BIOS, mainboard, and battery
are all working properly. There doesn’t seem to be any damage or defects with
any of the hardware. ( complex modal)
Customer :
So, what could the problem be?
Store clerk :
That depends. Is the area where you use the laptop exposed to direct sunlight
or heat?
Customer :
Not at all. I use it in the bedroom at night.
Store clerk :
Do you sit on the bed when using the laptop? (complex modal)
Customer :
Yes, It’s usually on top of the covers on my lap. Why?
Store clerk :
That’s probably why it’s overheating. The covers prevent the ventilation system
from working properly. The cloth blocks the bottom and side vents. (complex
modal)
Customer :
That makes sense. So, if I don’t use the laptop on my bed, will it be ok?
Store clerk :
It should be perfectly fine. Just remember wherever you use it to allow air
flow freely through those vents. (simple modal)
Customer :
Thank you, I will.
Dialogue with a co-worker on the solution
for the said complaint
Me : “Excuse me, are you busy ?”
Co-worker
: “No,
can I help you ?” (Simple Modal)
Me : “Can you proceed
this laptop problem ?”
Co-worker
: “Oh
ok. What this laptop problem ?”
Me : “The receipt on
behalf of Jack complained about his laptop being hot a few moments. He told me reason this promblem” (Tell)
Co-worker : “What ?”
Me : “He usually using on
top of the covers.”
Co-worker : “Hmmm. Have you check hardware diagnostics
on the laptop ?”
Me : “Done, this is
because it is used in bed when using it.”
Co-worker : “Oke, let me see it further.”
Me : “Thank you
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