Dialogue between a clerk and a
client complaining about computer problem that was bought in a store
Store
Clerk :
Good morning, how can I help you?
Customer : Hi, I’d like to make a
complaint about a defective laptop
I bought here last month.
(Defective:Broken or not working properly.)
Store
Clerk :
Do you have your store receipt
with you?
(Receipt : A written document you get when you buy
something that shows the detail of what you bought on it.)
Customer : Yes, I do. Here you
go.
Store Clerk : There’s a one-year
store warranty on this
computer. We’ll be able to take a look at it today at no charge to you. If we
can’t find the problem. We will exchange
it for a new one.
(Warranty :A written promise, from the maker of a product or the
shop where you bought it, to either fix or replace a product within a period of
time if there is a problem with it.)
(Exchange:To swap one thing for
another thing. Normally of equal value.)
Customer
Thank you. I’d appreciate that.
Store
clerk :
What seems to be the problem?
Customer : I think it’s
overheating.It gets so hot whenever I use it.
Store Clerk : That is strange for
such a new computer. Perhaps there’s something wrong with the cooling fan.
Could I take a look?
Customer : Sure, here it is.
Store
clerk :
Everything looks ok on the outside.Could I ask a few questions?
Customer : Yes, of course.
Store
clerk :
How long to you use it for before it overheats?
Customer : It usually feels very
hot after one or two hours.
Store clerk : When it overheats, do
you notice any loss of function? Does Windows run slower?
Customer : I have noticed that
the touchpad becomes less sensitive to my touch, actually.
Store
Clerk : What
do you usually do on the laptop?
Customer : I use it to check my
emails and write articles for my blog.
Store clerk : That shouldn’t cause
it to overheat. The internal fan should be able to handle that.
Customer : Can you tell me what’s
wrong with it then?
Store clerk : There could be
something wrong with one of the components. Perhaps the battery, or the hard
drive. Let me have a look.
Customer : Ok.
Store clerk : I’ve just finished running hardware diagnostics on the
laptop. Everything looks fine. The good news is that the memory processor,
BIOS, mainboard, and battery are all working properly. There doesn’t seem to be
any damage or defects with any of the hardware.
Customer : So, what could the
problem be?
Store clerk : That depends. Is the
area where you use the laptop exposed to direct sunlight or heat?
Customer : Not at all. I use it
in the bedroom at night.
Store
clerk :
Do you sit on the bed when using the laptop?
Customer : Yes, It’s usually on
top of the covers on my lap. Why?
Store clerk : That’s probably why
it’s overheating. The covers prevent the ventilation system from working
properly. The cloth blocks the bottom and side vents.
Customer : That makes sense. So,
if I don’t use the laptop on my bed, will it be ok?
Store clerk : It should be perfectly
fine. Just remember wherever you use it to allow air flow freely through those
vents.
Customer : Thank you, I will.
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